Quaility management Essay Example | Topics and Well Written Essays - 500 words

Quaility management - Essay ExampleTherefore, total quality management is a customer driven process (Rawlins, 2008, p. 37). This paper seeks to hold forth the assistance available to governances seeking to improve quality.Total quality management is meant to focus on customers and non-customers. It is mandatory for the organization to ensure their major decisions are think on the customer. Moreover, an organization is bound to carry out a research on customer perception about its service to know of its strength and impuissance in order to effect appropriate improvements. In addition, having an understanding of non-customers go away help an organization to have an insight on the modalities employed by the competitors. Secondly, an organization should ensure that it maintains continuous improvement. A good organization allow for have a service research program that managers will always consult when qualification decisions. Service quality information will assist in identifying an y major shortfall likely to occur and a swift action will be taken (Oakland, 2003, p. 230-233).Moreover, employees involvement is essential for proper total quality management achievement. Employee research is just like customer research. Employee can be used to review the quality of nay service before it is released to the consumer as what happen internally to an organization simulates the service offered to the customer. Employees are overly aware of the problems and challenges that affect the quality of any service offered by a particular organization. Additionally, ensuring teamwork between employees will act as a benchmark for quality service delivery. Workers will be motivated to serve at their level best and will be able to accept quality criticism. Team involvement may also act as a source of motivation to proper service delivery. Moreover, open discussion in an organization should be encouraged and employee